Privacy policy

We collect as little as we can, use it only to answer you and do our work, and never sell it.

Last updated October 31, 2026

Who we are

This website, www.rxtechsystems.com, is run by RxTech Systems (“RxTech”, “we”), an IT services company based in North Alabama. This policy covers the website and the messages you send us through it.

What we collect

• Contact form. Your name, email address, phone number (optional), the topics you pick and your message. We use them only to reply to you and provide the service you asked about.
• Spam protection. To limit how often one connection can send the form, we keep a scrambled, one-way code made from your internet address for about an hour. We don’t keep the address itself.
• Server logs. Like most websites, our hosting provider keeps standard logs of visits (internet address, browser type, pages requested and time) for security and troubleshooting.
• Email and phone. If you email or call us, we have what you send or tell us, handled through our Microsoft 365 business account.

What we don’t do

• No cookies for visitors, no advertising, and no analytics or tracking scripts. Our fonts are served from our own site, so no third party sees your visit.
• We don’t sell, rent or trade your information, and we don’t share it with anyone except the service providers who run our website and email, or when the law requires it.

Healthcare clients and HIPAA

Please don’t send patient or health information through this website’s contact form, by text message or by email. The form is for questions and service requests only. Tell us what you need in general terms, and we’ll arrange a secure way to share any details.

When our IT work for a healthcare client involves access to protected health information (PHI), we sign a Business Associate Agreement (BAA) with that client before the work begins. That agreement, not this website policy, sets out how we protect, use and report on PHI. We access only what the job requires and handle it according to the BAA and the HIPAA rules that apply to business associates.

How we protect and keep information

Messages from the contact form are stored on our web server in a private folder that can’t be reached from the web. A copy also goes to RxTech’s own customer-service system (our CRM), where we track your request until it’s answered. Only RxTech can read them. Pages are served, and copies are sent, over encrypted (HTTPS) connections. We keep messages as long as we need them to answer you and keep normal business records, then delete them.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Email privacy@rxtechsystems.com and we’ll respond within 30 days.

Children

This website is for businesses and healthcare organizations. It isn’t meant for children under 13, and we don’t knowingly collect their information.

Changes

If we change this policy, we’ll post the new version here and update the date at the top.

Contact

Questions about privacy: privacy@rxtechsystems.com. Everything else: contact us.